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The CIS-HAM certification exam is an excellent opportunity for IT professionals to gain expertise in managing hardware assets using ServiceNow platform. CIS-HAM exam covers various critical concepts such as asset management, cost management, contract management, and software asset management. Passing the exam and earning this credential can boost the candidate's career prospects and help organizations optimize their hardware asset management processes.

Achieving the CIS-HAM certification demonstrates a deep understanding of hardware asset management and the ability to implement and manage effective solutions on the ServiceNow platform. It also provides a competitive advantage in the job market, as many organizations are looking for certified professionals who can help them optimize their hardware asset management processes. Overall, the CIS-HAM Certification is an excellent way for IT professionals to enhance their skills and advance their careers in the field of hardware asset management.

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ServiceNow CIS-HAM is a certification exam that is designed to test the skills and knowledge of professionals in the field of hardware asset management. Certified Implementation Specialist - Hardware Asset Management certification is perfect for individuals who are responsible for managing and maintaining the hardware assets of an organization, such as desktops, laptops, servers, and mobile devices. The CIS-HAM Exam is a vendor-specific exam that is offered by ServiceNow, a leading provider of cloud-based IT service management solutions.

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q23-Q28):

NEW QUESTION # 23
What is tracked throughout the life of an asset? (Choose three.)

A. Hardware data
B. Configuration data
C. Financial data
D. Contractual data
E. Lifecycle data

Answer: C,D,E

Explanation:
According to the ServiceNow Hardware Asset Management documentation, an asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Throughout the life of an asset, the following data are tracked2:
Financial data: This includes the cost, depreciation, and value of the asset, as well as the budget and expenses related to the asset. Financial data helps to optimize the return on investment (ROI) and total cost of ownership (TCO) of the asset.
Contractual data: This includes the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the asset. Contractual data helps to manage the vendor relationships and compliance obligations of the asset.
Lifecycle data: This includes the status, location, ownership, and history of the asset, as well as the events and actions that occur during the asset lifecycle. Lifecycle data helps to monitor the performance and utilization of the asset and plan for its retirement or replacement.
The other options, configuration data and hardware data, are not tracked throughout the life of an asset, but rather at specific stages or levels. Configuration data is the information about the technical attributes and relationships of the asset, which is stored in the configuration management database (CMDB) and managed by the configuration management process3. Hardware data is the information about the physical characteristics and specifications of the asset, such as manufacturer, model, serial number, and barcode4. Reference:
ServiceNow Hardware Asset Management: Hardware Asset Management overview ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Hardware Normalization

NEW QUESTION # 24
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

A. Manage its retirement
B. Track its relationship information
C. Manage its license contracts
D. Track its incurred costs
E. Know who is using it

Answer: B

Explanation:
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
* Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
* Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
* Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
* Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
References:
* ServiceNow Hardware Asset Management: Asset and CI management
* ServiceNow Hardware Asset Management: Configuration Management
* ServiceNow Hardware Asset Management: Configuration item (CI)
* ServiceNow Hardware Asset Management: Asset and CI fields

NEW QUESTION # 25
When selected on the model category form, what feature prevents the automatic creation of an asset?

A. Enforce Asset Validation
B. Enforce Asset Verification
C. Enforce CI Verification
D. Enforce Asset Creation
E. Enforce CI Validation

Answer: C

NEW QUESTION # 26
What are the goals of IT asset management (ITAM)? (Choose four.)

A. Track logical relationships
B. Provide decision support
C. Provide financial reporting
D. Optimize cost
E. Improve productivity
F. Improve operational usage

Answer: B,D,E,F

Explanation:
Explanation
IT asset management (ITAM) is the process of managing the lifecycle, costs, risks, and performance of IT assets across the enterprise1 The goals of ITAM are to12:
Optimize cost by reducing unnecessary spending, maximizing asset utilization, and minimizing asset-related risks Provide decision support by delivering accurate and timely data on asset inventory, configuration, performance, and compliance Improve productivity by streamlining asset workflows, automating asset tasks, and enhancing asset service delivery Improve operational usage by aligning asset investments to business needs, optimizing asset performance, and ensuring asset availability and reliability The other options, D. Provide financial reporting and F. Track logical relationships, are not directly stated as goals of ITAM, although they may be related to some of the goals or benefits of ITAM References: 1: What is Hardware Asset Management? - ServiceNow 2: Hardware Asset Management - ServiceNow

NEW QUESTION # 27
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

A. Hardware swap order
B. Hardware retire order
C. Hardware disposal
D. Hardware asset order
E. Hardware bulk stock order
F. Hardware deployment

Answer: C,D,F

Explanation:
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A.
Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B: Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C: Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D: Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. References:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
5: Retire a Hardware Asset

NEW QUESTION # 28
......

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