Christopher Evans Christopher Evans

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100% Garantie C-C4H56-2411 Prüfungserfolg

Nach den Forschungen in den letzten Jahren sind die Fragen und Antworten zur SAP C-C4H56-2411 Zertifizierungsprüfung von PrüfungFrage den realen Prüfung sehr ähnlich. PrüfungFrage verspricht, dass Sie zum ersten Mal die SAP C-C4H56-2411 (SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2) Zertifizierungsprüfung 100% bestehen können.

SAP C-C4H56-2411 Prüfungsplan:

Thema	Einzelheiten
Thema 1	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Thema 2	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Thema 3	Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Thema 4	Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Thema 5	Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Thema 6	Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 C-C4H56-2411 Prüfungsfragen mit Lösungen (Q78-Q83):

78. Frage
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Case responsibility determination
B. Business role assignment
C. To control validity of the service catalog
D. A filter option for the case summary
E. Service level determination

Antwort: A,C,D

79. Frage
How can you trigger an event notification based on a specific condition?

A. Configure integration setting
B. Implement SDK logic
C. Configure event management
D. Configure autoflow

Antwort: D

80. Frage
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. At least one registered product must be assigned to the installed base.
B. A customer needs to be assigned to the installed base.
C. An active service contract must be added to the installed base.
D. The installed base must be set to active status.

Antwort: B,C

81. Frage
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

A. Send object update
B. Send info notifications
C. Send e-mails
D. Send event e-mail template
E. Send event notifications

Antwort: B,C,E

82. Frage
Which object is mandatory to configure a case routing rule to a team?

A. Case Type
B. Employee
C. Case Designer Step Assignment
D. Party Role

Antwort: A

Begründung:
To configure a case routing rule to a team in SAP Service Cloud V2, the Case Type is mandatory. Case Type defines the category and process flow of the case, serving as a primary condition for routing rules. According to SAP documentation, "The Routing rules for Cases are maintained in SAP Service Cloud Version 2 by administrators in the following path: Settings → Cases → Case Routing to Team → Case Routing to Employees," and Case Type is a key attribute used to determine routing conditions.
Party Role (A) is optional and used for specific scenarios. Employee (B) is the target of routing, not a mandatory object for configuration. Case Designer Step Assignment (C) is part of the case designer but not required for team routing rules.
Reference:
SAP Learning: Configuring Case Routing Rules learning.sap.com
SAP Help Portal: Case Routing Configuration

83. Frage
......

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Christopher Evans Christopher Evans

Biography

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 C-C4H56-2411 Prüfungsfragen mit Lösungen (Q78-Q83):

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Christopher Evans Christopher Evans

Biography

100% Garantie C-C4H56-2411 Prüfungserfolg

SAP C-C4H56-2411 Prüfungsplan:

C-C4H56-2411 Prüfungsmaterialien - C-C4H56-2411 Musterprüfungsfragen

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 C-C4H56-2411 Prüfungsfragen mit Lösungen (Q78-Q83):

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